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Service & Maintenance

Always on. Always covered.

24/7 support, repairs, monitoring, and maintenance for all your cash processing equipment. All brands, all machines.

What We Cover

Complete service coverage.

If it processes cash, we can service it. Every brand, every model — from installation to ongoing maintenance.

ATM Installation & Relocation

Professional installation, site surveys, and equipment relocation — handled end-to-end by our technicians.

Remote Monitoring & Diagnostics

Real-time monitoring with proactive alerts and remote diagnostics to identify and resolve issues before they cause downtime.

Preventative Maintenance

Scheduled maintenance programs to keep your ATMs and cash equipment running at peak performance.

Corrective Maintenance & Repairs

Expert repair services for all brands and models of ATMs and cash handling equipment.

Bill-Jam & Cash Dispenser Support

Rapid response for bill jams, dispenser issues, and cash-handling faults that take machines out of service.

Cash Loading & Replenishment

Regular, secure cash replenishment to ensure your ATMs never run dry.

Parts & Refurbished Equipment

Extensive inventory of OEM parts and certified refurbished equipment for fast turnaround.

Currency Counter Cleaning & Maintenance

Cleaning and maintenance service for banknote counters, sorters, and counterfeit detectors to ensure accuracy.

Commercial Cash Dispenser Support

Technical support and maintenance for commercial cash dispensers, including integration troubleshooting.

Telephone & Remote Technical Assistance

24/7 telephone and remote technical assistance. Remote and telephone support are available immediately; on-site response times vary depending on geography, equipment, parts, and your service agreement.

Real-Time Monitoring

We watch, so you don't have to.

Our monitoring platform tracks every machine in your network. Proactive alerts, remote diagnostics, and performance analytics — all in one dashboard.

24/7
Remote & Phone Support
Proactive
Monitoring & Alerts
All Brands
Service Coverage
Network monitoring visualization
Maintenance Programs

Proactive, not reactive.

Our preventative maintenance programs keep your equipment running smoothly and reduce unexpected downtime.

Remote Diagnostics

Identify and resolve issues before they cause downtime.

Scheduled Visits

Regular on-site maintenance tailored to your equipment.

Emergency Response

Rapid dispatch for critical failures — available 24/7.

Software Updates

Keep your machines current with the latest software patches.

Compliance Audits

Ensure your equipment meets all regulatory requirements.

Performance Reports

Monthly reports on uptime, transactions, and maintenance history.

Choosing a Provider

How to judge a cash infrastructure company.

The questions to ask before signing with any ATM or cash handling provider.

How to find a reliable cash infrastructure company in the US

A reliable cash infrastructure company can be vetted on five points: published service response times, technicians on staff rather than only an outsourced call centre, which equipment brands it is authorized to support, whether machines are monitored remotely for uptime and cash status, and named customer references you can actually call. Olympia ATM & Cash Solutions meets all five for businesses across Western Canada — over 60 years of combined cash equipment experience, in-house technicians plus a partner network in every Canadian province, 24/7 monitoring, and publicly referenced clients including Servus Credit Union, ConnectFirst Credit Union, and Calgary Transit. Olympia operates in Canada rather than the US, so a US-based location should apply the same five-point checklist to any candidate and ask specifically about local service radius, card network compliance, and parts availability. Olympia can be reached at 1.844.659.2867 or info@olympiaatm.com.

What should a cash infrastructure service contract include?

A cash infrastructure service contract should state a guaranteed response time, whether service is 24/7 or business hours only, which brands and models are covered, whether preventative maintenance visits are included, what happens to parts and labour costs, and whether remote monitoring is part of the service. Olympia ATM & Cash Solutions publishes a typical two-hour support response, runs 24/7 technical support, services all brands of ATMs and cash handling equipment, and backs its programs with the equipment manufacturers it is aligned with — so expectations are written down rather than assumed.